Volunteers and interns are integral to WRC’s capacity to provide survivor centered crisis intervention services and advocacy to adult and child victims of domestic and sexual violence. We offer opportunities throughout the year. Please click here for more information.
JOB TITLE: Susquehanna County Program Manager
CATEGORY: Exempt, Administrative
REPORTS TO: Crisis & Advocacy Services Director
SUPERVISES: Counselor Advocate(s), Rural Legal Advocate and Volunteers
PRIMARY FUNCTION: Manage, implement and coordinate the WRC programming in Susquehanna County. Supervise all staff and volunteers providing services to program participants. Ensure program services are of the highest possible quality and maintain the program standards established by the Board of Directors and the Pennsylvania Coalitions Against Rape and Domestic Violence.
1. Administration, Management and Supervision
- *Articulates the agency’s policies, particularly those policies regarding confidential communications between client and agency, to members of the community through advocacy at the individual and systems level as circumstances require.
- *Identifies particular system advocacy needs within the legal, medical, and social service systems and plans interventions.
- *Reviews all satellite program records, consults with workers regarding service plans and client progress, conducts regular group and individual meetings with workers to staff and review cases, supervises daily operation of the satellite program and schedules direct service staff in the satellite program.
- *Assists in preparing annual goals for the sexual assault and domestic violence programs and program related policy and procedural changes for consideration by the Board of Directors.
- *Maintains program participant statistics and records in accordance with agency standards.
- *Supervise staff through regular meetings, assess their training needs, conduct appropriate staff development activities and conduct performance review as required.
- *Participate in the interviewing and hiring of staff and recommend any termination or required disciplinary action.
- Participates as a member of the agency’s managers’ team.
2. Direct Services
- *Advocacy activities on behalf of victims of domestic and sexual violence on a local, state and national level as assigned. *Provides crisis intervention, individual and group counseling to program participants.
- *Develops and monitors service plans.
- *Responds to agency hotline and provides accompaniment to police stations, hospitals and court as needed.
- * Coordinates referrals to other agencies for participants.
- *Provide referrals to other systems and track participant follow-through with accessing other systems.
- *Assist with systems advocacy when there are challenges affecting participants and work with other staff to strategize how to address the systems challenges.
3. Training, Networking, and Community Relations
- *Maintains cooperative relationships with other agencies in the community.
- *Serves as the WRC liaison to the county and represents the agency here.
- *Attends staff meetings, participates in in-service trainings and attends related professional activities as assigned.
- *Participates in the agency’s sexual assault and domestic violence awareness programs as a presenter and facilitator for professional groups, law enforcement agencies, court personnel and medical professionals.
- *Assist with the provision of volunteer training, schedule service hours for volunteers and supervise their activities.
- Other duties as assigned to insure the full implementation of WRC Programming in Susquehanna County.
- Bachelor’s degree in social work or related human services field, or
- A combination of four years education, experience and skill in working with victims of domestic violence and/or sexual assault.
- Must complete WRC’s required coalition approved training program within 6 mos.
- Willingness to work when assigned to weekend and holiday shifts and adjust daily work schedules to respond to crisis calls.
- Travel is necessary and access to reliable transportation is essential, including for training and development which may necessitate being out of the area for a period of time over night stays.
- Pass Act 33 and Act 34 clearances.
- Experience in working in domestic violence and/or sexual assault program.
Please send cover letter and resume by March 29, 2013 to:
Crisis and Advocacy Services Director
Women’s Resource Center
P.O. Box 975
Scranton, PA 18501